Final results of thirteens survey about quality of 3DXChat (20.6. to 28.6.2021)
384 users have from 44 countries shared their opinion this month.
After the United states, the Germans again accounted for the largest share of participants. While number of Germans decreased compared to last survey, more users from US participated this time.
I would again like to thank everyone who participated and even more those who supported me.
Question 1: Are you facing bugs in 3DXChat? If yes – how often?
- 41% of users are facing bugs every day (May: 56%)
About 40% of users are facing bugs on a daily base. This is 15% less bugs recognised compared to last survey,
Question 2: What issues/bugs should be addressed first? (up to 3 choices possible)
- Still “De-syncs” are the most annoying bug according to all participants.
You may finde detailed infomation here:
Question 3: Are you facing being disconnected? If Yes how often?
- 22% of users are facing disconnects every day (May:29%)
According to the participants the stability has increased again compared to last survey.
Question 4: What feature are you missing most? (up to 3 choices possible)
Compared to last survey “Sexposes” have gained more votes and is close to “Clothes”
Comments from users:
Question 5: Developers should focus on…
- 69% of users prioritize new functions (May: 66%)
For the seventh time during this survey, the respondents expressed the opinion that new features and not the stability of the game should be the developers’ focus. About seven of ten users would prefer working on new features.
Question 6: Your overall rating for 3DX Chat from 1 (=poor) to 5 (=excellent)
- 61 % of users rated quality with 4 or 5 points with means usually quite satisfied (Ø 3.61 in total )
No change of average voting compared to last survey.
Question 7: Your overall rating for communication of developers to customers 1 (=poor) to 5 (=excellent)
- About 40% of users voted for very poor results (“1” or “2”) – Average Ø 2.73 (May: Ø 2.49)
Question 8: General comments
16% of the users left a comment – less comments as in last surveys.
I picked out all comments with searching the word “communication” as the rating in Q7 was very poor again:
“Communication has definitely gotten better over the years, but still leaves things to be desired.“
“0 communication, sad. I feel like the devs in this game should be closer to their community. “
” I miss a better communication, I understand things can be hard to do, but a few words from staff helps a lot to feel some situations better, so I understand some problems take time, please try to be there more often “with us”.”
“Should just get moderators for your discord, across multiple time zones for better communication to the community the forums sort of work but that’s such a small player based responding that discord is just so big everyone uses for most part at least a lot dedicated fans do.”
“There’s been somewhat of a lack of communication between updates. If we had the Dev’s checking in more frequently and telling what their current projects, plans, and current goals, we could all feel at ease.”
“The communication has always not been one of the best, seriously consider improving that.”
“The game is very good with lots of potential, I like the social side. it just needs some features (in terms of customizations for example), and a better communication from the developers.“
“Communication from devs is nearly non existent.“
For all interested you may see all comments on the attached document.